Software, automation and integrations for how the work actually runs
Six services for growing service businesses. We map the process first, then automate a repeatable step, connect the systems you already use, or build software when the current tools cannot hold the work.
23Labs is based in Melbourne and delivers this work remotely for businesses in Australia and New Zealand.
Six services
Business Process Automation
Automate quoting, onboarding, reporting, job allocation and data entry. We map the process first, then automate the steps your team repeats every day.
Learn moreAI Workflow Automation
Add AI to the steps where it actually helps: document processing, data extraction and classification inside workflows your team already runs.
Learn moreCustom Software Development
Custom business software, internal platforms, client portals and dashboards, built around how your team works. Replace spreadsheets and outdated systems.
Learn moreAI Agents
Custom AI agents that work inside your systems for support, sales and admin tasks, with clear limits and a person approving the steps that matter.
Learn moreSystem Integrations
Connect your CRM, accounting, job and website systems so data moves automatically. API integrations and custom connectors that end double entry.
Learn moreOngoing Support
Maintenance, feature development and improvements for your existing software, automations and integrations, so they keep working as the business changes.
Learn moreWhich one applies
Business process automation is for a step that already follows a rule, such as quoting, onboarding, reporting, job allocation or data entry.
AI workflow automation is for a step where someone has to read, extract or classify information that does not arrive in a fixed format.
AI agents carry out a defined task inside your systems, such as a routine support reply or an internal lookup, with limits and a person on the steps that matter.
System integration connects records between the CRM, accounting, job and website systems you already use, including an API where no connector exists.
Custom software is for when the process needs a place to live: an internal platform, a portal or a dashboard the current tools cannot provide.
Ongoing support keeps software, automations and integrations that are already in use matched to the business as it changes.
23Labs is based in Melbourne and delivers this work remotely for businesses in Australia and New Zealand.
Not sure which service fits?
Tell us what is still being done by hand, and which systems are involved. We will say whether that is automation, an integration, custom software, or support for something already live.